Customer Operations

Customer Operations at RELEX ensures the successful implementation, support, and optimization of RELEX AI-powered solutions for customers. We work side-by-side with our customers to solve real problems, deliver measurable value, and enhance customer satisfaction. The team works with partners and collaborates closely with customers to address their unique needs, providing expert guidance and continuous improvement to maximize the benefits of the RELEX platform. Apply now Who are we looking for? Applicants should have strong problem-solving skills, excellent communication skills, and a customer-centric mindset. Additional skill sets include being adaptable, the ability to work well under pressure, and having a good understanding of supply chain and retail operations to effectively support and optimize customer solutions. What it means to be a RELEXian Life at RELEX Being a RELEXian in Customer Operations means embodying our core values by treating customers as friends, providing measurable value, and fostering a collaborative and supportive work environment. It involves being proactive, solution-oriented, and committed to continuous improvement, ensuring that customers achieve the best possible outcomes with our solutions. Benefits We take care of our people in and out of work through a wide range of benefits. Whether you need support with your well-being, ergonomic home office, or an annual bonus, there’s plenty on offer. Variations change between the countries we work in. Here is a selection of some of the benefits we offer… Flexible working. Hybrid, office, or fully remote options We believe in empowering our employees to choose the work environment that suits their personal lifestyle best. Whether you’re a remote work enthusiast or enjoy interactions and teamwork in an office setting, our flexible policies mean you get to decide. We also offer resources to help you feel comfortable and productive wherever you are, including ergonomic home office setups and benefits. Health Insurance, Occupational Health Services and Employee Assistance Program Depending on the location, we can provide health support through an Early Support Model, partnering with employers and local occupational health services to protect your mental and physical well-being before issues arise. We emphasize the importance of a healthy work-life balance in all locations and help you manage topics such as stress management and work ergonomics. Modern offices with free snacks, drinks, and a warm welcome for dogs Our offices, easily accessible by public transport and designed with comfort and productivity in mind, offer well-stocked kitchens, cozy lounges, and spaces for collaboration and relaxation. And if you’re an animal lover, our offices and spaces are pet-friendly, giving you the chance to bring your furry friends to bring extra joy to the workday. Two paid charity days every year for volunteering We’re committed to making a positive impact on our communities. With two paid days off each year for volunteering, you have the freedom to support causes close to your heart. Whether it’s organizing local events, environmental conservation, or helping those in need, we encourage, empower, and support your passion for change. An annual bonus Our annual bonus program recognizes and rewards your contributions toward our shared success. We are committed to a transparent, fair bonus structure that reflects our appreciation for the hard work every RELEXian brings to the table. Two paid team days every year Building strong connections is a key part of our culture. Our two paid team days each year allow you to step out of the daily routine and connect with your colleagues in fun and meaningful ways. From team-building activities to skill-building workshops, these days promote our collaboration, creativity, and a sense of belonging. Learn more Open positions We’re always looking for kind and clever colleagues, so tell us more about yourself. As an equal-opportunity employer, we welcome applications from all backgrounds, and we are committed to creating a secure environment where everyone is respected, valued, and empowered to contribute. Join us and make an impact on the world and your career. Filters list 1 Search Clear all selected Melbourne, Australia Application Support Specialist, Technical Support Customer Operations Atlanta, GA, United States Project Manager, Software Implementation Customer Operations Atlanta, GA, United States Supply Chain Consultant Customer Operations Atlanta, GA, United States Software Consultant – (Manufacturing clients) Customer Operations Melbourne, Australia · Sydney, Australia Senior Customer Success Manager Customer Operations Lille, France · Paris, France Service Delivery Manager Customer Operations Milan, Italy · Venice, Italy Office Coordinator Italy (Part-time) Customer Operations Milan, Italy · Venice, Italy Customer Success Manager Customer Operations Barcelona, Spain Buyer / Category Manager – Merchandising Solutions Customer Operations Lille, France Customer Success Manager Customer Operations Barcelona, Spain Merchandising Consultant Customer Operations Milan, Italy Supply Chain Consultant Customer Operations People stories Discover the unique and authentic culture at RELEX as told by our employees. Culture A Song of Fire and AIs  A year ago, Tuomas Honkala didn’t expect he’d be having AI models critique each other’s code while he referees. He didn’t set out to become an… Read more Culture Life as a Solution Consultant: Nina Windall Featuring Nina Windall, Solution Consultant When you meet Nina Windall, one thing becomes clear: she loves a good challenge. Whether she’s diving… Read more Culture Growing With RELEX: Inside Value Development When you talk to people at RELEX, one theme comes up again and again: the work is interesting, the learning curve… Read more Read more stories Any questions? We are happy to help you with any general questions about life at RELEX. To check a specific position, go to open positions. Please note that we only process applications submitted via the recruitment portal. Send us an email