Strategic Engagement Manager

Are you customer-focused, results-driven, and detail-oriented? Does working in a collaborative environment excite you? Then a role on our Siteimprove implementation team is perfect for you. As a Strategic Engagement Manager, you will play a critical role in facilitating and driving value immediately for our customer implementations. This individual will manage the project and successful execution throughout the client implementation, striving on delivering a positive experience for our customers. Setting our customers up for success immediately helps ensure our customers thrive leveraging our platform. The ideal candidate will have unique leadership, collaboration, and communication skills to guide customers to find immediate value, while setting them up for long-term success in Siteimprove s business solutions. What you will be doing Manage and facilitate all aspects of SaaS implementation project for new accounts, including scoping, execution, and change request management   Work closely with executive project sponsor and stakeholders in defining project goals and objectives   Collaborate with customer stakeholders to define implementation plan and deliver against the plan   Lead the implementation of a coordinated set of plans and programs for all phases to meet the goals and priorities of the projects   Identify opportunities to deliver immediate value to the customer, while setting customers up for long-term success; one of our core principles   Establish and manage communication and risk management plans Monitor and track project progress and work efforts on a daily/weekly basis, and report project status to senior management and other stakeholders Partner closely with sales and implementation services to scope and estimate customer engagements   Collect customer feedback during the implementation and recommend product enhancements and new product opportunities to Siteimprove s Product team   Establish best practices, templates, policies, tools, and partnerships to expand and mature Siteimprove s implementation process, practices, and capabilities    Communicate clearly with management, customers, sales, and developers to ensure business requirements are translated accurately for implementation  What we will require of you Bachelor's degree in Business Administration, Communications, Marketing or related field, or any equivalent combination of experience and training that provides required knowledge, skills and abilities.   3-5 years of project management experience, planning, tracking; preferably with SaaS products   Ability to successfully manage and execute software implementation projects   Excellent leadership and interpersonal skills   Excellent written and oral communication skills   Strong organizational, presentation, and coordination skills   Ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations   Proven track record of working concurrently on multiple customer engagements and with customers and colleagues across multiple time zones   20+% travel may be required and may require working outside of hours   Valid Passport   What we will love about you Formal project management training and/or certification; PMP Certification, a strong plus  Proficient in software projects/products implementation  Experience in using project management and presentation tools  Experience in writing business requirements and functional specification documents  - Apply now! Job details Location London Department Customer First Job Type Full-Time Apply now! Share this on: Share on Facebook Share on Twitter Share on LinkedIn