Retail Development Specialist

<p><span data-sheets-root="1">At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.<br><br>Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.</span></p></div><p>Are you a talented account manager with 1-3 years of experience (ideally around 2 years) and a genuine passion for building thriving retail partnerships and driving sustainable growth? Do you get energized by the challenge of unlocking untapped potential within your portfolio and watching retail stores flourish under your stewardship? If this resonates with you, then we have an incredible opportunity waiting for you!</p> <h2>What you’ll be doing</h2> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">As the ideal candidate, you will be an ambitious and strategic account specialist at a pivotal point in your career, driven by exceeding your revenue targets and constantly seeking ways to elevate your partners' performance. Your ability to build genuine relationships with retail owners will be your superpower—you're the person who understands that great partnerships are built on trust, service excellence, and shared success.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You must also be a team player and willing to chip in with tasks outside of the day-to-day - it's important that we keep the 'hands on' ethos that has made our team what it is!</p> <h3><strong>Day-to-day in this role:</strong></h3> <ul> <li class="whitespace-normal break-words pl-2"><strong>Own and grow your retail portfolio:</strong> Strategically manage a diverse set of retail partners, identifying growth opportunities and driving Gross Order Value (GOV) expansion through targeted upselling initiatives.</li> <li class="whitespace-normal break-words pl-2"><strong>Be the growth catalyst:</strong> Partner closely with retail owners and store managers to understand their business needs, analyze their performance data, and co-create strategies that boost their success.</li> <li class="whitespace-normal break-words pl-2"><strong>Master the data:</strong> Leverage analytical dashboards (Looker, Power BI) to uncover performance insights, identify trends, and present compelling reports that drive decision-making.</li> <li class="whitespace-normal break-words pl-2"><strong>Collaborate across teams:</strong> Work hand-in-hand with Marketing, Operations, and other departments to execute campaigns and operational improvements that directly impact your accounts' bottom line.</li> <li class="whitespace-normal break-words pl-2"><strong>Navigate the local market:</strong> Stay ahead of market trends, competitive dynamics, and partnership opportunities in the retail sector across your region.</li> <li class="whitespace-normal break-words pl-2"><strong>Nurture relationships that matter:</strong> Conduct regular partner meetings, provide exceptional service, and adapt your approach to suit each partner's unique personality and business model.</li> </ul> <h2>Our humble expectations:</h2> <ul> <li class="whitespace-normal break-words pl-2"><strong>Solid track record:</strong> 1-3 years of proven account management experience, ideally with retail, FMCG, or SMB partners. We're looking for someone with commercial account management experience (revenue-focused, upselling, partnership growth)—not purely operational or customer support roles. A mix of commercial strategy and operational understanding is ideal.</li> <li class="whitespace-normal break-words pl-2"><strong>Commercial acumen:</strong> You understand (or are eager to master) P&amp;Ls, revenue drivers, and how to translate data into actionable growth strategies. Even if you're still building this skillset, your analytical mindset and hunger to learn make you a strong fit.</li> <li class="whitespace-normal break-words pl-2"><strong>Upselling mindset:</strong> A natural ability to identify expansion opportunities and effectively communicate value propositions that excite your partners.</li> <li class="whitespace-normal break-words pl-2"><strong>Negotiation skills:</strong> You're comfortable diving into commercial discussions with store owners, confidently discussing terms, and finding win-win solutions. You're not afraid to have tough conversations when needed.</li> <li class="whitespace-normal break-words pl-2"><strong>Data-savvy:</strong> Strong analytical skills with hands-on experience using business intelligence tools (Looker, Power BI, or similar). You speak the language of dashboards and KPIs.</li> <li class="whitespace-normal break-words pl-2"><strong>Relationship wizard:</strong> Exceptional interpersonal skills with the ability to adapt your communication style—equally comfortable discussing operations with a store manager or business strategy with an owner.</li> <li class="whitespace-normal break-words pl-2"><strong>True service first:</strong> Structured, detail-oriented, and genuinely committed to your partners' success. You're the person they want on their team.</li> <li class="whitespace-normal break-words pl-2"><strong>Communication excellence:</strong> You know how to convey complex ideas clearly, both in writing and face-to-face, with stakeholders at all levels.</li> <li class="whitespace-normal break-words pl-2"><strong>Marketing mindset:</strong> You have a solid understanding of how marketing works and thrive collaborating on campaigns with creative teams. Experience in trade marketing (especially in FMCG or retail) is a big plus—if not, your account management background combined with genuine curiosity about marketing strategy will set you apart.</li> <li class="whitespace-normal break-words pl-2"><strong>Passion for retail &amp; SMB growth:</strong> A genuine love for supporting local retail businesses and the ambition to help the best stores in your region reach their full potential.</li> <li class="whitespace-normal break-words pl-2"><strong>CRM experience:</strong> Familiarity with CRM systems is a plus—you're organized and data-driven by nature.</li> <li class="whitespace-normal break-words pl-2"><strong>Sales DNA:</strong> A demonstrated track record in sales or business development is a strong plus.</li> <li class="whitespace-normal break-words pl-2"><strong>Language skills:</strong> Fluent in Russian and Kazakh; ability to work in English</li> </ul> <h2>Why you'll love it:</h2> <ul> <li class="whitespace-normal break-words pl-2">🚀 <strong>Growth at scale:</strong> Be part of a fast-moving, ambitious team building the future of retail commerce in Central Asia.</li> <li class="whitespace-normal break-words pl-2">💪 <strong>Instant impact:</strong> Own your portfolio and directly influence partner success—your work drives real, measurable results.</li> <li class="whitespace-normal break-words pl-2">🤝 <strong>Build something together:</strong> Move beyond transactional relationships and create genuine partnerships where both sides win.</li> <li class="whitespace-normal break-words pl-2">🧠 <strong>Continuous learning:</strong> Develop deep expertise in retail operations, data analytics, and commercial strategy.</li> <li class="whitespace-normal break-words pl-2">💙 <strong>Big hearts, small egos:</strong> Work alongside smart, friendly, and driven people who celebrate your wins.</li> </ul> <h2>What we offer</h2> <ul> <li class="whitespace-normal break-words pl-2">🌍 Independent work in a dynamic, internat