Support Associate (Full-time)

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩 We are looking for Full-time (40 h/week) Support Associates to join our Support team in Vilnius! What you’ll be doing Supporting our customers, courier partners and venues via live chat and phone  Ensuring that the delivery operations run smoothly Developing our support function together with the support team, as well as other teams within Wolt Our humble expectations You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment You can work in shifts in mornings, evenings, weekends and holidays - our support is open seven days a week from Monday - Sunday  08:00 - 22:00, on Fridays and Saturdays Lithuanian Support team works until 00:00 You are fluent in the Lithuanian language, and you have professional working proficiency in English What you’ll get by joining us Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account. Employee assistance program - offers practical information and counselling on a variety of topics not just to you, but also to your nearest and dearest, such as a family member. Wolt Health insurance after the probation period ends Wolt-wide training programs - our very own Wolt programs, role and country-specific trainings and self-service learning resources. Team budgets per year - to spend on dinners and activities with your colleagues. Coffee and snacks at the office. Probation period - 3 months.  Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙 Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.  The salary below is the monthly salary range for this position.  To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner! Lithuania Pay Range: €1.558—€1.850 EUR Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 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I understand that my personal data will be processed in accordance with Wolt’s recruitment privacy statement. What would make you a good addition to our team? * Are you available to work flexibly during our working hours (our support is open seven days a week from 8 AM to 10 PM)? Please select all the times you are available from the options below! * Weekdays Weekends Morning shifts Afternoon shifts Evening shifts Holidays  "Hey! This is Tom from Antonio's Pizzeria. I gave the wrong order to the courier by accident; the order number 498 for Viktorija is still here. What can we do in this situation? * Please respond to this hypothetical request from the customer/vendor above.  Write your responses in English.  Using ChatGPT/other services is strictly forbidden - please use your own words. "Sveiki, užsisakiau 30cm picą, tačiau gavus ją iš pirmo žvilgsnio pamačiau, kad dydis tikrai bus per mažas. Turiu nuotrauką su liniuote, kurioje matosi, kad pica vos siekia 26cm.  Prašau išspręsti situaciją kuo greičiau, kadangi pinigus mokėjau už 30cm picą!"  * Please respond to this hypothetical request from the customer/vendor above.  Write your responses in Lithuanian.  Using ChatGPT/other services is strictly forbidden - please use your own words. "Labas, čia rašo kurjeris Domas. Atvykau į kliento nurodytą adresą, tačiau nepavyksta pasiekti kliento nei telefonu, nei prie durų skambinant į domofoną. Nežinau ką dabar daryti, gal galite padėti surasti klientą? Su savimi dar turiu ir kito žmogaus užsakymą... " * Please respond to this hypothetical request from the customer/vendor above.  Write your responses in Lithuanian.  Using ChatGPT/other services is strictly forbidden - please use yo