Senior Software Engineer

This website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Privacy Policy Decline Accept Cookies English Sign In Search for Jobs Join Our Talent Community Senior Software Engineer page is loaded Senior Software Engineer Apply remote type In Office locations Krakow, Poland Lisbon, Portugal time type Full time posted on Posted 3 Days Ago job requisition id R32954 Job Description Job Summary At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture. We are looking for a Senior Software Engineer to join our AI Copilot team. You will be delivering AI/ML powered features for our customers at Zendesk scale.   What you’ll be doing Work closely with ML Scientists to help bring ML-powered features into production Contribute to discussions about technical design Build tools to support model experimentation and model management Collaborate with DevOps, feature teams, platform teams and product Contribute to initiatives around improving the scalability and robustness of our platforms Design, prototype, and refine scalable infrastructure What you bring to the role Required Fluent in at least one of Python or Ruby At least 3 years of background in building, scaling, and operating large scale applications Previous experience delivering AI products Fluency with RESTful API, Kafka, Docker, Kubernetes, and cloud-like AWS or GCP Ability to work with uncertainty and the flexibility to pivot with changing priorities Deep respect and desire for team collaboration and members perspectives Preferred Experience with either Airflow or Metaflow Experience with recent tooling around LLM evaluation and monitoring Familiar with one of the machine learning libraries such as Pytorch Experience with either SQL or DBT Tech Stack Our code is written in Python and Ruby Our servers live in AWS Our machine learning models rely on Pytorch Our ML pipelines use Airflow and Metaflow Our data is stored in S3, RDS MySQL and Snowflake Our services and models are deployed to Kubernetes using Docker Heavy usage of LLM technology from multiple providers #LI-JJ2 The Poland annualized base salary range for this position is zł257,000.00-zł385,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request. 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With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team. Recruitment Scam Alerts We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to [email protected] Read More Follow Us Candidate Privacy Notice © 2026 Workday, Inc. All rights reserved.