Senior Customer Success Manager

We’re bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing – and doing it together. We aim to improve the flow of goods, time, and energy – and we know we can’t shape the future by clinging to the past. So, we keep evolving, together.   What we do   RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain.    With a global team of over 2,000 professionals, we work side-by-side with our customers to solve real problems with lasting impact. Companies trust RELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. Join us and make an impact on the world and your career!  In response to our fast growth and market expansion, we are looking for a Senior Customer Success Manager to join our team in Australia! What we need you to do and be  As a Senior Customer Success Manager, you are responsible for the strategic development of our tier 1 and 2 customers’ business processes and understanding their needs. You will also be responsible for developing and maintaining executive/senior level customer relationships You are responsible for the proactive identification of the needs of our customer and communicating measurable delivered value. You will be monitoring customer’s key performance metrics and taking necessary actions to improve. You will be measured on customer satisfaction, NPS (net promotor score), reference-ability and documenting the value RELEX bring to our existing customers by measuring KPIs. Net Revenue Retention (NRR) is core outcome metric in Customer Success, by keeping customers happy, proving measurable value with KPIs/ROI, running strong governance and stakeholder coverage, and spotting/creating expansion opportunities in close collaboration with Sales What you’ll bring to the table: 10+ years’ experience in B2B relationship building on executive/senior level, developing customer accounts and building relationship towards C-level in large organizations. Experience from working with customers in Supply Chain for retail grocery, DIY, fast-moving consumer goods (FMCG). Experience from strategic account management and proven track record in commercial growth for your customer base. Process and software solution experience in any of the following areas: Supply Chain Management (demand planning, inventory management, replenishment) Space & Assortment Promotions and Markdown Workforce (management, optimization, workload forecasting) Excellent communication skills in English What we offer in return  You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.    Responsibilities with company-wide implications from day one  Responsible for customer development and relationship management with our customers C-level  A front row seat within the international customer organization of a rapidly growing software company  A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged  International career and learning opportunities A position where you can help retailers fight against food waste  These are the RELEX key benefits   Flexibility in how and where you work  Room to thrive in a fast-growing global company with a good market position  Practical benefits that support work, family, wellness, and everyday life  Annual leave  Diverse, inclusive, and supportive work culture  Work that meaningfully reduces waste and improves sustainability  Ownership, autonomy and flat hierarchies  Two paid volunteering days each year  We are a global community of different cultures, voices, and experiences. We celebrate what makes us unique and connect through what we share, in an authentic and safe environment. Together we shape the future, and each other.  If you feel this is the opportunity you don’t want to miss, you can apply by sending your cover letter and resume through the application form as soon as possible.     Please note that to be considered for this position, you must be based in Melbourne or Sydney and hold a valid work permit. We’re excited to connect with applicants who meet these criteria and share our passion to do hard things, trust each other, and build what’s next for the product, the planet, and the people.     Please note that we cannot process any applications through email.        Apply today and be part of the future. Be RELEX!  Apply now STORIES ABOUT OUR PEOPLE Culture A Song of Fire and AIs A year ago, Tuomas Honkala didn’t expect he’d be having AI models critique each other’s code while he referees. 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